1. What were you trying to do? (Briefly describe the action you were taking)
Examples: “Opening a client profile,” “Running a report.”
2. What happened instead? (Describe what went wrong)
Examples: “The page froze,” “The button didn’t work,” “I got an error message.”
3. Where did it happen? (Paste the full URL of the page, if possible)
Example: “It was this client’s profile: example.coalitionmanager.org/ client/edit/12345.”
4. When did it happen? (Date/time with time zone)
Exact or estimated is fine.
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5. How often is it happening? (Every time or only sometimes.)
Example: “It’s happening for me every time, but it works fine for Jane Doe, my coworker.”
6. Include any error messages (Copy/paste below or include screenshots)
Example: “It’s happening for me every time, but it works fine for Jane Doe, my coworker.”
7. Add screenshots if you can (Screenshots showing the problem + the URL bar are incredibly helpful!)
Please redact all client identifying information.
8. Anything else you noticed (Slowness, strange behavior, patterns, or recent changes)
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